Thursday, December 17, 2009

Spoke Service Announcement: Spoke is Slow or Non-Responsive

As you may already be aware, the service is experiencing some latency today. Users have reported experiences from slow search load times to searches timing out. We want to let each and every one of you know we are aware of problem and working aggressively to resolve it.

At 4:00 AM PST this morning, our system tracked a spike in the system load. This bottleneck caused a back up in several key downstream applications resulting in the slow, or sometimes halted, user experiences.

The Spoke engineering team is actively engaged in, and fully committed to, the resolution of this issue in a timely manner. Members will be notified shortly via e-mail about the issue and will be notified again when the service is back to normal. If you are trying to register for Spoke, please try back again soon.

We thank our members for their support and ask that everyone bear with us through this service interruption. And we promise to you, to continue to deliver a place where you can expand your network to forge new relationships.

-The Spoke Team

Update: Latency issues have been resolved. All Spoke systems are now operating normally.


  1. My profile still shows incorrect information, despite correcting it over a week ago. The support email address and sales email address are both dead links that result in "undeliverable" email replies. I need to get the correct information to show in my profile.

  2. According to your web site I am the Administrator of Grass Valley Net. Where did you get my name and where did you get that I am the Administrator of an Internet Provider in Grass Valley, CA? In fact, the internet provider has been out of business for several years and I have never had any connection to them. Also, their phone number listed is for a local doctor who has had that telephone number for 15 years. What type of company are you and I wish to have you remove my name and information from your web site. I would appreciate a response to this request immediately.
    Ty Obenoskey

  3. So I just tried to cancel my account. I found the following instructions for doing so:

    Q. How do I cancel my account?
    A. To cancel your account, log in to your Spoke account, select the Settings link, select Billing Information, select Change my Subscription, then select the "Cancel your account" link at the bottom of the page.

    WRONG! There is *NO* 'Change My Subscription' under 'Billing Information,' and thus, there is no way to cancel the membership.